Frequently Asked Questions (FAQ)

What is Lexmit.shop?

Lexmit.shop is an online store. We ship worldwide and continuously expand our product selection to meet customer needs and market demand.

Do you ship worldwide?

Yes, Lexmit.shop offers worldwide shipping to most countries where courier services are available.

What is the handling time for orders?

The standard handling time is 1 to 4 business days. During this time, orders are prepared, packed, and handed over to our shipping partners.

How long does delivery take?

Estimated delivery time for worldwide orders is 3 to 15 business days after dispatch. Delivery times may vary depending on the destination, customs clearance, and local courier services.

How can I track my order?

Once your order is shipped, tracking details will be shared via email, where available. Tracking updates may take some time to appear in the courier system.

Can I request product customization?

Yes, customization options are available for certain products based on customer requests. Please contact us before placing your order to confirm availability and details.

What is your return policy?

Customers can raise a return request within 7 days of delivery. Returns are reviewed and approved based on the issue reported.

How does the return process work?

If your return request is approved, we will arrange a reverse pickup. Once the returned product reaches us and passes inspection, a refund will be initiated.

When will I receive my refund?

Refunds are processed to the original payment method and may take up to 14 days to reflect in your card, bank account, or original mode of payment.

Are there any items that cannot be returned?

Products that are damaged due to misuse, returned without original packaging, or customized items may not be eligible for return unless they are defective or damaged upon delivery.